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Keeping customer satisfaction a priority with self service

December 14, 2021

When it comes to business software, you want to control it yourself. However, you don’t want to spend hours scouring hundreds of pages of documentation when assistance is needed. On the other hand, you don’t want every aspect gated by a customer support call. It can be time consuming and potentially costly.

A fine line exists between the flexibility of self-service and the benefits of strong customer support. With Apparity Cloud, we aim to offer the best of both worlds.

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Help on your own terms

You’ll be in the driver’s seat when rolling out an end user computing (EUC) and/ or model risk management (MRM) program. You will have unprecedented control in every step of the process from setup to configuration.

However, that doesn’t mean losing out on Apparity’s world-class customer service.

Apparity Cloud customers will have access to the industry’s leading customer service team and professional services team. This extends to free trial accounts, too. You will have access to standard product support as well as high-level consulting expertise in the EUC and MRM space.

This provides maximum flexibility and control while a safety net is always there to support you. This extends from simple tasks such as user set-up to complex ones like mapping policy to configuration. You will always have the right person there for support.

Customer satisfaction is #1

We take great pride in our customer relationships– ensuring our customers receive the best service in the business. As of December 2021, our customers have rated Apparity 5 out of 5 stars on G2.com.

This customer focus has also contributed to our industry- leading Net Promoter Score (NPS). At 67, it’s more than double the industry average. Since we first started to measure customer satisfaction, our NPS has grown year-over-year. This demonstrates our commitment to not only providing excellent customer service, but also constantly improving customer satisfaction.

While Apparity Cloud allows customers to be self-sufficient, service remains our highest priority for existing and prospective customers. From consulting on metadata configuration to helping with in-tool actions, we are here to ensure your initiatives are successful.

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Christina Hummel

Christina leads research, planning, tracking and communication of development for the Apparity platform.

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