Thank you to our customers for rewarding Apparity a Net Promotor Score (NPS) of 67 for 2020. For a second consecutive year, customers have rated their satisfaction with Apparity well above the industry average!
In 2019, we began measuring our customer’s satisfaction through the NPS. NPS is an index ranging from -100 to 100 that measures customers’ willingness to recommend an organization to friends or colleagues. Our 2020 NPS is 16% higher than 2019 and 80% higher than the industry benchmark for business-to-business software companies. This score reflects Apparity’s commitment to meeting our customers’ needs with reliable and forward-thinking software, and first-class service.
Here are some customer testimonials:
At the outset of the pandemic, the Apparity services team committed the same standard of quality and timeliness of support. The team faced challenges providing support remotely as everyone began working from home. Despite these challenges, the services team delivered on their commitment.
Additionally, Apparity’s product team continued to hit product roadmap milestones. With all-new functionality and enhancements to existing features, they delivered upon our customers’ ever evolving spreadsheet risk management needs.
For 2021, customers can expect the same level of product enhancements and service support. Additionally, we have partnered with G2, a leader of business software peer reviews. By partnering with G2, we hope to further increase engagement with our customers. Prospects will also be able to read reviews and ratings that will help with their buying decision.
Visit Apparity’s G2 profile to see ratings and reviews by our customers.