Apparity’s top priority is Customer Satisfaction with our products and services. We reached out to our customers at the beginning of October to see if we’re meeting this goal. Well, the results are in and we’re ecstatic to report a Net Promoter Score of 58! For those unfamiliar with a Net Promoter Score, it’s an index ranging from -100 to 100 that measures our customers’ willingness to recommend us by subtracting our Detractors from our Promoters. The industry average is right around 30, so we’re thrilled our customers have put us firmly in the category of Excellence. This score is a reflection of Apparity’s commitment to meeting its customers needs with reliable and forward-thinking software and first-class service.
While I could go on and on about Apparity and customer satisfaction, it’s far more powerful to hear directly from them! Here are a few of my favorites:
“Implementing the Apparity solution helped us meet a regulatory requirement around EUC governance. Beyond that, Apparity has helped the program become more streamlined and has helped us implement more robust spreadsheet controls. Additionally, the Apparity team has provided exceptional customer service that has been essential to enterprise-wide adoption of a new software solution and the associated program and culture changes.”
– Senior Enterprise Risk Analyst, Government-Sponsored Bank
“The tool provides the best, non-invasive, approach to understanding change in our User Developed Applications. It allows us to continue being nimble and still meet for managing the risk in these tools.”
– VP, Asset Management Risk, Multinational Financial Services Corporation
“Apparity staff has gone above and beyond the industry standard in terms of project implementation/management, go-live, and post-live support.”
– Senior eGRC Technical Analyst, National Financial Services Institution